Crisis managers must possess particular leadership and communication skills to effectively detect, contain and prevent different types of internal and external crisis. A crisis manager must also devise and deploy a business continuity plan which 1) incorporates the lessons learned during previous crises; 2) implements actions to secure
sufficient levels of organisational functionality during present crises, and; 3) minimises organisational exposure to future crises. This course provides participants with an understanding of the means and ends of crisis management through group work and the detailed analysis of relevant case studies. It aims to provide them with context-specific crisis management strategies so they can identify, mitigate and / or resolve the causes and effects of harmful crisis situations.