1. About London College of International Business Studies (LCIBS)
1.1. London College of International Business Studies is limited company registered in England and Wales. The College’s Registration Number is 2925278 and a registered office is at Dock Managers Office, Surrey Quays Road, London, SE16 2XU. LCIBS customer service telephone number is +44 (0) 207 242 1004 and is also referred to as ‘the College’ or ‘LCIBS’ in this document.
1.2. LCIBS is accredited by the British Accreditation Council for Independent Further & Higher Education (BAC) and the Open University (OU) and regulated by the Higher Education Funding Council for England (HEFCE) and the Quality Assurance Agency for Higher Education (QAA).
2. The Contract
2.1. These terms and conditions are issued by London College of International Business Studies and apply to all students joining the College in 2017/18.
2.2. Please ensure you read these terms and conditions carefully and understand them before signing your final acceptance for a place at the College. These terms and conditions and any other document referred to herein constitute the entire agreement between the parties and shall supersede all promises, representations, warranties or other statements whether written or oral made by or on behalf of one party to the other of any nature whatsoever or contained in any leaflet brochure or other document concerning such subject matter.
2.3. Upon acceptance of an offer, you are confirming that you agree to these terms and conditions and you should keep a copy of your own records.
2.4. In agreeing these terms and conditions you are also agreeing to familiarise yourself with and adhere to all the College’s regulations, policies, procedures and rules. These include but are not limited to the Admissions Policy, Equality and Diversity Policy, Student Handbook Complaints and Appeals Policies. A full list of relevant policies and regulations can be found at the end of this document.
3. Privacy and Data Protection
3.1. Under the Data Protection Act 1998 (DPA) a student has the right to check the information held about them, but students also have the responsibility to ensure that this information, e.g. contact details, is accurate and up-to-date.
3.2. The College complies with DPA in its use of student’s data. By completing enrolment, students give permission for their information to form the basis of their student record. This will be used in the administration of their course and in the provision of the College’s services, support and facilities.
3.3. The College is obligated to send student data to relevant government agencies for their use, such as the Higher Education Statistics Agency (HESA), the Higher Education Funding Council for England (HEFCE) and the UK Visa and Immigration Department (UKVI). To help inform prospective students’ choices, the findings of the National Study Survey (NSS), the Destinations of Leavers from Higher Education survey (DLHE), student entry qualifications, progression and degree classification data are published on the HEFCE-owned Unistats comparison website.
3.4. Personal information provided to the College by you will only be used for the purposes stated when the information is requested. Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations without your permission
4. Application Procedure
4.1. How to apply
Before considering your application, LCIBS will need to receive your completed application and copies of all required supporting documents.
You can submit your documents when applying online, alternatively, you can email scanned documents to firstname.lastname@example.org . You will need to provide originals during the registration should you be offered a place.
4.2. Deadline for application
There is no formal deadline for applications. However, once a programme with a particular start date is full, no further applications for that programme will be considered. However, subsequent start dates will be available and our admissions team will be able to advise you. To be sure, of a place, submit your application to us as far in advance of the programme start date as possible.
4.3. Application decision
Please see the Requirement, Selection and Admissions Policy page – lcibs-requirement-selection-and-admissions-policy
4.4. After applying
Upon receipt of your application form and required supporting documents, the college admissions team will review these and endeavour to respond within five working days. In some cases, you may be asked to provide further information and/or asked to attend an interview (in person or via Skype).
5.1. If your application is accepted, a written offer of a place will be made. To accept this offer a confirmation of a minimum deposit payment specified in the offer letter is required. You will receive Certificate of Enrolment as a confirmation, that a place on the programme has been reserved for you and that the College has received all required payments.
5.2. In order to reserve place with LCIBS, students enrolling one calendar month or less before the programme start date are required to pay the full programme fees. Special arrangements with the College may apply.
6. Cancellation and refunds
6.1. Cancellations must be made in writing and the period of cancellation applies only from the date upon which LCIBS receives the written notice of cancellation and supporting documentary evidence.
6.2. In line with the Consumer Credit Act 2006, any cancellation made within 14 days of initial confirmation are entitled to a full refund.
6.3. Unless written authorisation is provided, all refunds will be made to the person or organisation that is responsible for student fees.
Exceptional Circumstances (pre-arrival)
LCIBS approved exceptional circumstances are:
- Cancelation due to personal or family illness or bereavement
- Where cancellation is made not less than 8 weeks prior to the course start date.
- Where a student cancels a course because LCIBS made a mistake relating to the offer e.g., where LCIBS has withdrawn a course, made an offer with incorrect conditions, or offered an incorrect course.
All the exceptional circumstances will only be accepted when supported by appropriate documentary evidence.
All other cancellations (post-arrival)
All cancelations that occur when the student has arrived at the College of their chosen location are classed as post-arrival cancellations. Cancellations must be made in writing and the period of cancellation applies only from the date upon which the College receives the written notice of cancellation and required supporting documentary evidence.
For student cancellation due to personal or family illness or bereavement, full tuition fees are payable up to the date the student leaves the College. The refund due is a pro-rata calculation based on course dates and the student leave date.
LCIBS cancellation due to student misconduct or attendance issues
If a student’s booking is cancelled as a result of a decision taken based on student misconduct or attendance issues then tuition fees payable up to the end of the term/semester in which cancellation decision is taken.
All other cancellations
For all post-arrival cancellations that are not categorised above then based on the individual consideration full tuition fees are payable up to the date student leaves the College or end of the term/semester in which cancellation decision is taken. The refund due is pro-rata calculation based on course dates and the student leave date.
7. Admissions appeals and complaints
If you wish to appeal against an admission decision or make a formal complaint please visit LCIBS website – student-complaints-procedure , alternatively contact our Admissions team for the necessary documentation.
8. Online learning & Technology Support
To get best out of your programme, you must have regular access to a computer with an internet connection. To participate in one of LCIBS courses we also recommend you to meet the following essentials:
- Sufficient bandwidth to watch live stream lectures and download documents of at least 2 MB.
- Screen resolution of 1024 x 768 or greater.
- A word processor that reads Microsoft Word format (.doc).
- Adobe Acrobat Reader or other PDF reader
- Live streaming lectures will require Flash Player or audio and may require other components. Please consult with us prior to your offer acceptance.
Computer equipment and internet access costs are not included in the College’s course fees and these your responsibility.
The College will use all reasonable endeavours to deliver modules/programmes in accordance with the descriptions outlined in the prospectus, the website and general marketing materials. However, the College reserves the right to make variations to the contents and methods of delivery, to discontinue modules/programmes, merge or combine modules/programmes, scheduling, classroom hours and to vary fees if such action is reasonably considered to be necessary by the college within the context of its wider purposes. Should industrial action or circumstances beyond the control of the College interfere with its ability to provide educational services, the College undertakes to use all reasonable steps to minimise resultant disruption to those services.
10. Medical Condition or Disability
Applicants with a medical condition or disability that may affect their studies are kindly asked to indicate this on the application form. A medical condition or disability does not preclude consideration for a place on a programme at the College and all applicants will be considered on the same academic grounds regardless of their disability or additional learning needs. All reasonable adjustment that are within the College’s capability will be discussed and considered with the prospective student (and where possible implemented) during the admission process before an offer is made. However, the College does reserve the right to refuse admission due to lack of capability or resources to meet those additional needs.
LCIBS cannot accept responsibility for loss or damage to your personal property while you are attending your course. International students are advised to have appropriate travel and medical insurance and will be asked to provide a proof of this during registration.
LCIBS 360°: Holistic Student Support - T’s and C’s
- All communications (telecommunication and email/messenger) with LCIBS 360°are monitored and recorded for quality assurance and fact verification.
- All interactions with the service will be recorded on your student profile.
- All registered (Higher Education) LCIBS students have voluntary access to the resources of LCIBS 360°, students may decline or refuse at any time.
- All sessions are treated with strict privacy and confidentiality. Exceptional circumstances where confidentiality may be broken are where the content effects:
- LCIBS Prevent Duty,
- contravenes any laws,
- LCIBS policy or
- brings LCIBS into disrepute (See LCIBS policy for more information).
- LCIBS 360° Student Support services conform with the standards of conduct of LCIBS Globally.
- All Student Data collected by LCIBS 360° is protected by GDPR.
- English is the language of instruction and administration in all aspects of LCIBS.
- LCIBS 360° is not responsible for any actions that any student may or may not take.
- • If the student is unsatisfied or satisfied with the service provided by LCIBS 360° they need to direct their feedback in writing to the Head of Student Support and Enhancement, Chiro Nott